Frequently Asked Questions

Understanding ESD Flooring

What is ESD flooring?

ESD flooring is a grounded, static dissipative or conductive floor covering having an electrical resistance between 2.5 x 104 to 1.0 x 109 Ohms. It is commonly used to prevent and remove static electric charges from personnel in spaces where sophisticated electronics systems are operated, manufactured, assembled or repaired.

What is the difference between antistatic or low kV flooring and ESD flooring?

Antistatic flooring (commonly referred to as low kV) is an entry level version of static control flooring that is designed to prevent excessive static charge generation/buildup, but that is not necessarily designed to remove static charges. Static dissipative and conductive flooring (both also known as ESD) provide an advanced, higher level of static control by removing static charges.

Are all StaticSmart® flooring products antistatic or low kV?

Yes. All StaticSmart flooring products are antistatic (also known as low kV).

What is the difference between static dissipative and conductive flooring?

Static dissipative and conductive flooring (both known as ESD) are versions of static control flooring that are designed to remove static charges. However, conductive flooring has a lower electrical resistance and removes static charges at a faster rate than static dissipative flooring, which makes it the preferred choice for static control flooring applications.

Why should I consider installing antistatic or ESD flooring in my facility?

Antistatic flooring should be installed in high traffic/high use networked environments to minimize nuisance static and to provide additional protection against static damage. ESD flooring should be installed anywhere the threat of uncontrolled static electricity buildup and discharge is a concern and could jeopardize the performance and operation of electronics systems or the handling, assembly and repair of electronics.

What are the different levels of static control protection and which level do I need for my facility?

To learn about the different levels of static control protection we offer, click here. To determine which level of protection is right for you, please contact us at 978-276-0820 or sales@julieind.com and we’ll be glad to help you.

How does StaticSmart® ESD vinyl tile differ from standard vinyl flooring?

StaticSmart® ESD vinyl tile contains interlaced conductive carbon “veins” which create a groundable path from the surface of the tile to the back. When installed with conductive adhesive and ground strips, StaticSmart® ESD vinyl tile prevents and neutralizes static electricity charges from users when wearing the correct footwear or sole grounders.

How does StaticSmart® ESD carpet tile differ from standard carpet tile?

StaticSmart® ESD Carpet tile requires conductive adhesive and ground strips for proper installation and performance

Installation: General

How do I install Nature Series luxury vinyl tile?

Nature Series is installed using the floating method utilizing an In*StepTM Locking System. Click here for complete installation instructions.

Do I need to use adhesive to install Nature Series luxury vinyl tile?

Nature Series does not require any adhesive for installation. It’s designed to be easily and quickly installed utilizing its In*StepTM Locking System. It is a floating floor that is not adhered to the subfloor beneath it in any fashion, such as by using adhesive, nails, staples, etc.

What is a floating floor?

A floating floor is a floor covering that is not adhered in any fashion to the subfloor beneath it.

Installation: Grounding

How do I ground StaticSmart® ESD flooring?

There are many ways to make the ground connection. Please contact us regarding your specific application to discuss grounding options.

Installation: Floor Prep & Adhesives

I’d like to install StaticSmart® ESD carpet tile in my 24/7 facility; how long will it take before we can resume work?

StaticSmart ESD carpet tile is usually operational immediately after installation.

Can I use standard adhesives to install StaticSmart® ESD carpet tile?

OfficeSmart carpet tile can be installed using standard adhesives intended for use with commercial carpet tile. Standard adhesives, such as Shaw 5100, cannot be used to properly install StaticSmart Level 2 and Level 3 carpet tile.

How do I prepare a floor for installing StaticSmart® ESD vinyl or carpet?

StaticSmart flooring site requirements and floor prep typically follow standard industry practices.

What is the maximum concrete RH limit when installing StaticSmart® ESD vinyl tile?

80% RH using Shaw 5100SD and 85% RH using Spray-Lock ESD 1005.

Can I install StaticSmart® vinyl tile over a moisture barrier?

Yes, but certain limitations apply. Please contact us if you are considering a membrane type moisture barrier.

How do I know StaticSmart® CompuRelease ESD adhesive is ready for installation?

CompuRelease should dry to the touch but be tacky before installation begins. The color will change from gray to clear as it dries.

What is the coverage per gallon of StaticSmart® ESD CompuRelease adhesive?

CompuRelease 25 SY/gallon on concrete and 45 SY/ gallon on raised computer access flooring; 5100SD 150 SF/gallon .

What happens if I install StaticSmart® ESD carpet tile while the adhesive is still wet?

Installing the carpet tile into wet CompuRelease could result in a permanent bond (on porous subfloors) or result in the adhesive remaining wet and not properly cure (on non-porous floors).

What kind of patching compound should I use for StaticSmart® ESD vinyl tile?

Liquid latex additive Portland cement-based patching compound.

What kind of patching compound should I use for StaticSmart® ESD carpet tile?

Liquid latex additive Portland cement-based patching compound.

What is the open time on Shaw 5100SD conductive floor covering adhesive?

Typically 10 – 45 Minutes. Please review the adhesive data sheet and installation instructions before beginning.

What size trowel should I use to install StaticSmart® ESD carpet tile?

1/16″ x 1/16″ x 1/16″ U or square notch trowel.

What size trowel should I use to install StaticSmart® ESD vinyl tile?

1/16″ x 1/16″ x 1/16″ U or square notch trowel.

Is there a glue-free installation option for StaticSmart® ESD carpet tile?

Yes. There a few glue-free options. Please contact us for recommendations.

Is Nature Series luxury vinyl tile a DIY product?

Although Nature Series is easy to install we highly recommend using a professional flooring contractor who is qualified to deal with all aspects of a flooring project, including: subfloor preparation, moisture testing, layout, and more.

Installation: Access Flooring

Maintenance

How do I clean StaticSmart® ESD carpet tile?

Click here for StaticSmart carpet tile maintenance instructions.

What type of floor finish should I use on the StaticSmart® ESD vinyl tile?

No finish is needed. However, StaticSmart SmartCoat ESD Floor Finish may applied if a high gloss appearance is desired.

How do I remove adhesive stains from StaticSmart® ESD vinyl tile?

Use a cleaning product containing phosphate, such as Softscrub or a surfactant type cleaner containing glycol ether, such as 409. Scrubbing with a Mr Clean Magic eraser may help as well.

How do I clean StaticSmart® ESD vinyl tile?

Click here for Summit Series ESD Tile maintenance instructions

Can I flood a StaticSmart® ESD vinyl floor to clean it?

No. StaticSmart adhesives are water based and should not be exposed to excessing moisture or standing liquids.

How do I clean Nature Series luxury vinyl tile?

Daily removal of dirt and dust is important to prevent particles from abrading the surface of resilient floors like Nature Series. Sweeping, dust mopping, and vacuuming are recommended to remove soil particles that can result in scratches and worn planks. For more difficult stains neutral pH cleaners are recommended. Click here for complete maintenance instructions.”

Does Nature Series luxury vinyl tile require a wax or polish?

No. Nature Series is top finished with ExoGuardTM Quartz-Enhanced Urethane and does not require waxes or polishes.

Ordering

Where is my order?

Email us at info@staticsmart.com for order tracking help.

How do I track my order?

Email us at info@staticsmart.com for order tracking help.

How can I buy Positile® ESD carpet tile?

Please contact your local Tate Access Floor Dealer or go to www.tateinc.com/contact.

To whom do I send my order?

Orders can be faxed to 978-276-0821 or emailed to sales@julieind.com.

How long does it take to get a new account application reviewed?

It typically takes 1-3 business days to process a new account application.

How do I place an order?

Purchase orders can be faxed to 978-276-0821 or emailed to sales@julieind.com.

Can I pay by credit card instead of filling out the credit application?

Yes! We accept MasterCard, Visa and American Express.

Can I order StaticSmart® ESD products in custom colors?

Yes, but a minimum order requirement is required.

How many standard colors are there in the Nature Series luxury vinyl tile product offering?

Nature Series is available in 8 standard colors with no minimum order requirement.

Can I order Nature Series luxury vinyl tile in custom colors?

Not at this time. Nature Series is currently available in 8 standard colors.

What is your relationship with Shaw?

Julie Industries and Shaw Industries work together in the development and marketing of StaticSmart brand static control carpet tiles.

What are your shipping terms?

Our shipping terms are FOB Origin, Freight Prepaid and Add, Calhoun, Georgia.  Freight costs are NOT included in the quoted price of StaticSmart flooring products.

Can you ship my order on a Shaw truck?

Unfortunately we cannot ship with Shaw truck.

Where else can I buy StaticSmart® ESD flooring products?

StaticSmart Flooring is available from most local commercial flooring retailers and installers.

Do you have a GSA contract?

Yes. GSA Contract #GS-27F-0040N for the Discovery ECO Series Level 3 ESD carpet tile

Do I have to pay freight on a GSA order?

Standard delivery is included on orders shipping within the Continental US.

Do I order StaticSmart® ESD flooring products through Shaw, Patcraft or Julie Industries?

StaticSmart flooring is ordered through Julie Industries. Please contact us at 978-276-0820 or sales@julieind.com.

Technical

Do all StaticSmart® ESD flooring products meet the ANSI/ESD S20.20 standard?

StaticSmart® ESD flooring products that provide Level 2 and Level 3 protection meet the ANSI/ESD S20.20 standard.

Can I use StaticSmart® ESD carpet tile on a wall?

We do not recommend it as it has not been tested for flammability when used as a wall covering.

Which level of StaticSmart® ESD flooring should I install in my Emergency 9-1-1 call center?

We strongly recommend Level 3 protection for E-9-1-1 applications.

Does the cove base need to be static control?

No, standard base will do and it does not impact the performance of static control flooring.

Do I need to use StaticSmart® ESD CompuRelease adhesive in order to ground the StaticSmart® flooring?

Yes, for most subfloor applications. Some subfloors, like raised access flooring, may not require CompuRelease adhesive.

Will using StaticSmart® ESD CompuRelease adhesive with regular carpet make the floor ESD?

No, regular carpet does not contain conductive fibers that are linked to a conductive tile backing and cannot be grounded.

What is the shelf life of StaticSmart® ESD CompuRelease adhesive?

Unopened containers have a 1 year shelf life.

I'm on a job and I ran out of StaticSmart® ESD CompuRelease adhesive. Where can I get more?

CompuRelease Adhesive is only available from our warehouse in Calhoun, Georgia.

I'm on a job and I ran out of Shaw 5100SD conductive floor covering adhesive. Where can I get more?

5100SD Adhesive is only available from our warehouse in Calhoun, GA.

How do I remove old StaticSmart® ESD CompuRelease adhesive?

Old adhesive should be mechanically removed (scraped) and the substrate cleaned with a warm water and detergent solution.

How do I find the manufacturing date on a bucket of StaticSmart® ESD CompuRelease adhesive?

Each pail has a small white sticker, usually located on the lid, that contains the production date and lot code.

How do I find the manufacturing date on a bucket of Shaw 5100SD conductive floor covering adhesive?

Each pail has a small white sticker, usually located on the lid, that contains the production date and lot code.

I'm working on a government project requiring a 26 oz. product, do you have aything that will meet the specification?

Unfortunately, no. 26oz yarn weight static dissipative carpet tile is no longer produced. New random pattern, high density, lower yarn weight styles outperform the old 26oz styles from years ago.

General

How many SF/SY of StaticSmart® ESD flooring products are in a shipping carton?

Carpet Tile 5.33 SY/carton; 12″ x 12″ Vinyl Tile 45 SF/carton, 24″ x 24″ Vinyl Tile 40 SF/carton.

What is the size of each Nature Series luxury vinyl tile plank?

Each Nature Series plank is 7″ x 48″.

How is Nature Series luxury vinyl tile packaged?

There are 8 Nature Series planks per carton (19.27 SF).

Do you have quick ship products?

Level 1 flooring products are quick ship. Level 2 and Level 3 flooring products may be available for immediate shipment. Please call us at 978-276-0820 to check stock and lead times.

How do I find out what StaticSmart® ESD flooring products are is stock?

To check stock, please email us at info@staticsmart.com or give us a call at 800-225-6052.

How long does it take to make StaticSmart® ESD flooring tile?

Carpet tile takes 6 weeks to manufacture. Vinyl tile takes 4-5 weeks to manufacture.

How do I get pricing?

Please email your quote request to us at sales@staticsmart.com.

How do I order samples?

Samples can be ordered from our website here or email us at samples@staticsmart.com.

Where does the material ship from?

We ship from Calhoun, Georgia 30701.

What is the process for having PosiTile® buttons added to StaticSmart® ESD carpet tile?

Please call us at 978-276-0820 for information on PosiTile.

Which of your products have ''green'' properties?

All StaticSmart flooring products have “green” properties. Please contact us for specifics.

How do I file a warranty claim?

Please email us at info@staticsmart.com and ask for a claim form.

How do I get LEED information?

Click here to visit the “Sustainability” section of our “ESD Flooring for Architects and Designers” page for LEED information on our products or email us at info@staticsmart.com.